Terms and Conditions

These Terms and Conditions govern the rights, obligations and responsibilities between us, AM-Removal and you, the Customer when entering The Contract for Removal Service. By accepting AM-Removal offer for removal service, you agree to be bounded by these terms and conditions, which shall take effect immediately.

1.0 Using the service

1.1 By accepting AM-Removal offer for removal services, you enter into The Contract for Removal Service.

1.2 Offer for removal service is accepted verbally (by phone) or in written (by e- mail).

1.3 Removal services include: van and man service, full removal service, packing service, assembly service, unpacking service, storage, waste clearance.

1.4 Full packing service does not include price of packing and wrapping materials.

1.5 Full packing service does not include unpacking service.

1.6 You agree to use AM Removal service for lawful purposes. Prohibited behavior also includes harassing or causing distress.

1.7 Hourly rate removal service is subject to a minimum of 2 hours hire.

2.0 Your duties and responsibilities

2.1 To be present or represented during the collection and delivery of the removal.

2.2 To arrange suitable parking spaces in front of your properties on both sides.

2.3 To ensure that nothing is removed in error, or is left that should be removed.

2.4 Disconnect all appliances and electric equipments prior to their removal.

2.5 Empty and defrost refrigerator and deep freezer. It is not included in our full packing service.

2.6 Declare, in writing, the list of your goods and their value being stored by us.

2.7 To inspect all your belongings for any loss or damage for insurance purpose on the move day.

2.8 You must clear all invoiced payment amount before unloading. You cannot withhold any part of invoiced payment amount.

2.9 You must make sure that no goods described in section 5.0 are submitted for removal and storage.

2.10 You guarantee that goods submitted for removal and/or storage are your own property, or you have legal right to deal on behalf of the owner of the goods.

2.11 You will be liable and will bear all costs if any claims are made against us if your above warranties 2.9 & 2.10 are not true.

2.12 It is your responsibility to arrange dust sheets/ any other flooring covers to cover your carpets and other floorings in order to protect it from getting stained due to bad weather conditions, etc… Our move team is not be able to remove their footwear every time they enter your property.

2.13 It is customers’ responsibility to empty lofts.

2.14 We will not be liable for any damage or costs caused due to your failure to discharge the above duties.

3.0 Our duties and responsibilities

3.1 It is our responsibility to collect your goods and deliver them undamaged to you.

3.2 If we fail to discharge the above responsibility, we will be liable to compensate you in the way as it is described in the section 8.0

3.4 We have right to sub-contact part or all of the work. In such cases, these terms and conditions will govern the contracted work.

3.5 We have the right to choose the method and route in which we will carry out the work.

3.6 It is our responsibility to ensure that no customer personal information is spread outside the organization.

4.0 Data sharing

4.1 AM-Removal has the right to record and use information provided by you, or someone acting on your behalf of you, just internally for administrative purpose.

4.2 We have no right to exchange any of your information provided with anyone outside the organization (excluding insurance providers when dealing with insurance claims on your behalf).

4.3 We reserve the right to display your testimonials with the minimum of your personal information on our Web site.

4.4 We also reserve the right to disclose your signed declaration form to our potential customers.

4.5 Selling your information to other removal companies or other businesses is prohibited.

5.0 Goods not suitable for removal and storage

5.1 Stolen and other prohibited goods, pornography and drugs, potentially dangerous and explosive items such as gas bottles, ammunition, aerosols, etc.

5.2 Expensive jewellery, watches, stones and other metals, money, deeds, securities, etc.

5.3 Personal identification documents such as ID cards, passports, visas, driving license , etc.

5.4 All kinds of animals such as birds, fish, reptiles, etc.

5.5 Items requiring a controlled environment.

5.6 Plants and other items likely to cause contamination, infestation, etc.

6.0 Additional charges

6.1 Additional packing service required and not included in your final removal quote form will be charged £3.00/box packed.

6.2 Every additional upper floor misrepresented in original removal request form will be charged £50 per floor.

6.3 Payment of £10 is required if your removal job includes traveling through the Congestion Charge Zone.

6.4 If you understate (in removal request form) or misrepresent (during move consultant visit) the amount of goods to be moved, additional charge might occur.

6.5 If you do not arrange proper parking spaces in front of your property, and we have to park our van far from the entrance, additional charge might occur.

6.6 Parking tickets issued to us due to your failure to discharge your duty 2.2 are paid by you, the customer.

6.7 Wrapping materials used by us to secure your goods and protect them from scratches during the transit are chargeable and will be added to your invoice.

6.8 Waiting charge will occur if our removal team has to wait for more that 30 min. The charge is £50/hour for fixed price removals.

6.9 Reassembling service required on the move day and not included in your final removal quote is charged £25/item.

6.10 Dismantling service required on the move day and not included in your final removal quote is charged £25/item.

7.0 Our rights to hold/ sell or dispose your goods

7.1 If you submit us the goods described in section 5.0 without our knowledge, and we will make them available for your collection and you do not collect them, we will acquire court order to dispose of such your goods without giving you notice. You will also be liable for all the legal costs, damage, penalties and other charges incurred by us.

7.2 If you fail to clear all invoiced amount before unloading on the day of your move, we reserve the right to hold/sell or dispose of some or all of the goods. The sale or disposal costs will be charged to you. If the full amount due to you is still not received, we reserve the right to recover the remaining balance from you.

8.0 Liability for loss or damage

8.1 We are liable to compensate you the damage caused to your goods during transportation.

8.2 We are liable to compensate you the damage caused to your goods while handling if loss or damage was caused as a result of our negligence.

8.3 The amount of our liability to you in the event of loss or damage to your goods in breach of cause 3.1 under causes 8.1& 8.2 is subject to a maximum liability of 50,000/load.

8.4 Our liability to you in the event of loss or damage to your goods is assessed as a sum equivalent to the cost of their repair or replacement whichever is the smaller sum, and taking in to account the age and condition of the goods prior to their loss or damage.

8.5 You are liable to pay £250 to get access to be paid for your lost or damaged goods.

8.6 If we agree to remove goods described in section 5.0, we will not accept liability for any loss or damage, unless we are negligent or in breach of contract.

8.7 If you instruct us to move/store your goods in the manner that is likely to cause damage and it is against our verbal or written advice expressed to you, we will not be liable for any damage caused.

8.8 Any damage caused to your goods must be presented to our removal team on the move day: during or after the removal is completed. Claims made next day are not accepted.

8.9 We do not accept liability for damage caused to fragile items in cases where owners’ packing took place, except the situations where damage would have occurred irrespective of the quality of packing and wrapping.

8.10 We do not accept liability for damage caused to your goods due to surface scratched if you do not agree to pay for wrapping material provided by us.

8.11 We do not accept liability for damage caused to your goods due to surface scratches in cases where you do wrapping yourself, and we suggest that an extra wrapping is needed, but you do not agree with our expressed opinion.

8.12 We are not liable for any damage caused to your electric suppliers, PCs, TVs unless there is evidence of external damage.

8.13 We are not liable for delays in transit, except in the circumstances caused due to our negligence or breach of contract.

8.14 Our liability ceases upon completion of delivery.

8.15 Should you require assistance with self-assembling furniture, please note, due to the nature of this type of furniture, insurance cannot be provided for the assistance in dismantling and re-assembling this furniture.

8.16 Plants are living creatures. Liability for loss or damage of plants is excluded under these terms and conditions.

8.17 If you instruct us to empty your loft, AM-Removal taking no responsibility for any damage occurred to your items while moving them from the loft, or any damage occurred to your sealing, roof, loft itself, etc…

9.0 Rights to terminate the contract

9.1 There will be no cancellation fee, if you cancel the agreement by giving us 3 working days (72h) written or verbal notice.

9.2 If less that 3 working days (72h) notice is given, you will incur fine equal to 35% of the removal charge.